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SHIPPING, REFUND, EXCHANGE, RETURN AND CANCELLATION POLICY

SHIPPING, REFUND, EXCHANGE, RETURN AND CANCELLATION POLICY

Welcome to the Shipping, Refund, Exchange, Return and Cancellation policy of www.thevendohub.com (“Site” or “Website”).This website is owned and operated by Astralis Pte LTD. from Singapore. Throughout the Site, the terms “we”, “us”, “platform”, “Vendo” and “our” refer to Astralis Pte LTD.

SHIPPING

All sellers on the website are responsible to make the arrangements for shipping of the items and determine the shipping costs which the buyer must pay to the seller.

If you as a buyer discover a delay or received an incorrect item, you must inform the seller directly.

REFUND, EXCHANGE & RETURNS

As specified in our Terms and Conditions that Vendo only acts as a classified site and as an e-commerce platform. In no event Vendo is responsible or can guarantee any refunds.  Any refunds or disputes must be resolved between the buyer and seller on the platform.

SELLER RECEIVES DAMAGED/INCORRECT ITEM

In the event the buyer has received a damaged item, incorrect item or an item that does not match the listing description, the seller must raise a refund/return/exchange request directly with the seller within 14 days of receiving the item. The buyer may offer you a refund or an exchange upon review.

SELLERS STANDARDS

As a seller, you must provide great Buyer service and maintain trust with your buyers. Vendo may reach out to you if your shop fails to meet Vendo’s Seller Service Level Standards.

By selling on Vendo, you agree to:

  1. Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.  
  2. Respond to Buyers Messages in a timely manner.
  3. Honour the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, let us know and we can help.
  5. Set realistic expectations with accurate listing descriptions and images

BUYERS RESPONSIBILITY

The Buyer accepts that he/she is responsible for reading any information on the product / service before making the purchase from the seller.

The price due for the products purchased by the Buyer shall be the price defined on the Vendo platform, considering the prices indicated by the Seller on the shop.

CANCELLATION

If the order has been shipped, cancellation is not possible. Cancellation request can be raised with the seller directly and will only be accepted prior to the shipment of the order.

CONTACT US

For more information, please get in touch with our Buyer Support team by sending an email on [email protected]

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